Support

US-based delivery, shipping internationally. Start with your tracking number — most questions are answered by the live checkpoint history.

Frequently asked

Where do I find my tracking number?

Your seller issues it when the label is created. It always starts with TRK- followed by eight characters, e.g. TRK-8F2K9QD4.

My tracking number shows no record.

Newly created labels can take a few hours to receive their first scan. If it still shows nothing after 24 hours, contact the seller you bought from.

The parcel has not moved for several days.

Long gaps usually mean a customs hold or a consolidation wait at a hub. The next checkpoint appears as soon as the parcel is scanned again.

What does 'Exception' mean?

An exception is a delivery attempt that could not be completed — a wrong address, an absent recipient or a customs query. Our desk will reach out to the sender.

Can I change the delivery address?

Address changes must come from the sender, not the recipient. Ask your seller to raise the request with our operations desk.